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Natural Food for Dogs & Cats

Free delivery on all orders over 45,00€

Terms & Conditions

Ownership

This website is owned and operated by Stephen Victor Potts trading as The Mutts Nutz. Our NIF number for taxation purposes is ES-X6926673Q. We are registered with Teulada Moraira under Licence No. 56/06 and located at Ctra. Moraira-Calpe 80, Residencial Platgetes Comercial 15, 03724 Moraira, Alicante. The copyright and all of the material on the website are owned by us. 

Your Account

When using the website, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have any reason to believe that your password has become known to anyone else or if your password is being used in an unauthorised manner you should inform us immediately. 

You must ensure that the details provided by you on registration at the website or at any time thereafter are correct and complete and any changes are made accordingly. On the website, we sell products for purchase only by people aged 18 or over. People aged under 18 may use the website only with the involvement and supervision of a parent or guardian. The parent or guardian is required to accept these Terms and Conditions and place any orders for the person aged below 18. By using the website you agree you are aged 18 or over.

Despatch

Orders that are received and paid for before 14:00 hours will be despatched the next day, excluding weekends and fiestas. You should receive the package between 1 to 3 working days thereafter (excluding any fiestas) but in any case within a maximum of 5 working days. When goods are delivered to you, please check the content and condition before signing the delivery note. If it appears that there is any damage to the outer packaging, open to check the contents inside. Details of any damage must be written on the copy of the delivery note to be returned with the courier. All goods leave us in perfect condition. If, on receipt, you are dissatisfied with the condition, you may return it to us complete with the packaging and labels.