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Natural Food for Dogs & Cats

Free delivery on all orders over 45,00€

Returns Policy

If you return a product to us which is not the product that you ordered or is damaged on arrival, we will refund the price of the goods in full together with the original delivery charge (if applicable) but not the costs incurred in returning the items to us. If you return a product which you deem to be defective, we will examine the returned goods and notify you of your refund either by email or telelphone within a reasonable period of time. 

We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

If you return a product to us for any other reason, we will return the cost of the product to you less all delivery costs and any administration charges, provided the goods have been returned to us as new in the original packaging. If you return a product that has been modified or repaired in any way, this will annul your rights to any refund. Any goods for return must be sent to us within 7 days of receipt by the client. 

Any product returned to us for non-delivery purposes eg. if the client is not available or contactable in order to receive the goods or the delivery information is incorrect or the client refuses delivery, all incurred expenses and administration charges will be deducted from any refund. Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.